Please ensure that you have completed the following BEFORE installing/upgrading UnityIS:
A. Open TCP/UDP Ports
1. Ensure that you have the appropriate port opened (Inbound and Outbound) to allow UnityIS to talk to the respective hardware. The default ports are as follows:
- Axis hardware: 80
- Mercury hardware: 3001
- HID/VertX: 4050, 4070
- Bosch: 3001, 7700
B. Add Exclusions in Firewall and Anti-virus programs
- If you are using an anti-virus program or firewall, temporarily disable your anti-virus and firewall (if any) prior to the installation. After you install UnityIS, add an exception in the firewall for UnityIS and exclude the UnityIS folder (typically C:\Program Files(x86)\UnityIS) and any UnityIS sub-folders from the anti-virus software. Re-enable your firewall and antivirus
Note: This guide applies to all anti-virus software. In this guide, our figure shows the Malwarebytes software. Generally, the steps are the same, regardless of which anti-virus software is used. Why must the UnityIS folder on the server and client-workstations be excluded from being scanned? When installing the UnityIS software, you MUST temporarily disable or shut down your anti-virus software. Anti-virus software will cause communication errors between the UnityIS software and the hardware. Thus, the UnityIS folder MUST be exempt from being scanned by the anti-virus software AFTER the installation of UnityIS.
Excluding the UnityIS Folder Within Your Anti-Virus Software
- Navigate to the settings tab of your anti-virus software. Within the settings tab, there should be a window for exclusions. (See Figure 1)
Note: The location of the settings tab will depend on which anti-virus software you use.
- Select the following remote path: C:\Program Files (x86)\UnityIS. Save your changes.
Note: The path in the example above is the default remote path. The remote path of the software can change depending on where the user saves the UnityIS application.